Compliments and complaints

Birmingham LGBT want the services we provide to be the best possible and that’s why your feedback is important to us.

You may feel unhappy with the service you receive or you may want to make a suggestion that helps us improve it.

We also hope that there are times when we do something well.



Birmingham LGBT recognises that everyone has a right to make a complaint and we can learn valuable lessons from them. Your complaint may well improve things for everyone.

If you want to make a complaint, please download our Complaints Policy and follow the simple process outlined. You can download a copy here.



We would like to know when you have been impressed or pleased with our service. We can use these examples to share best practice amongst our staff. In addition, compliments can help boost morale. Please fill in the box below and press send.