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Meet & Greet / Reception Volunteer

The purpose of the role is to:

  • Welcome and be the face that members of the public see when accessing centre services and groups
  • Assist and/or direct visitors and members of the public
  • Answer all incoming calls, re-direct calls to appropriate service/person, take and pass on messages when required
  • Maintain a record of those visiting the centre
  • Ensure reception area is kept tidy
  • Be reflective on own communication style and adjust when required
  • To keep information confidential following GDPR guidelines

Job Summary

Posted on: 27-12-2019
Type:
Location: Birmingham LGBT Centre
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This role would be best suited to somebody who is/has:

  • Reliable, supportive, friendly, helpful, and trustworthy
  • Interested in the wellbeing of LGBT+ members of the community
  • Self-aware of how they and others relate to their gender or sexual orientation and/or be willing to develop their understanding
  • Good, consistent and clear verbal, written and face to face communication skills
  • Basic numeracy, IT and administrative skills
  • Be good at listening to people with the ability to relate and get on with a diverse range of people in a non-judgemental way
  • Enthusiastic and outgoing with good people skills