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All feedback is useful and we are keen to hear about your experience with us. Your feedback will be used to continually assess and develop our services.
How did you hear about us?
—Please choose an option—Word of mouthSocial mediaOnlinePrinted promotion (leaflets or posters)Other
Date you used the service?
Which of our services did you use on this occasion? (tick all that apply)
STI Testing (Assisted with sampling kit)Rapid HIV testing service1:1 appointment for supportNurse led sexual health clinicTrans sexual health clinicPeer mentoring serviceTelephone or e-mail contact with sexual health staffContact with outreach staff at a venue/location other than the LGBT centre
(1 = Totally disagree, 5 = totally agree)
I was seen on time (not applicable for walk-in services)
12345
The staff were friendly and professional
The staff listened to me and treated me with respect
I felt at ease and able to speak freely about what I needed to
I got the service I came for
My overall experience of the service was good
I would use this service again if I needed to
I would recommend this service to others
I was seen on time (not applicable for walk-in services) 12345 The staff were friendly and professional 12345 The staff listened to me and treated me with respect 12345 I felt at ease and able to speak freely about what I needed to 12345 I got the service I came for 12345 My overall experience of the service was good 12345 I would use this service again if I needed to 12345 I would recommend this service to others 12345
A Member of staff did something special for me today YesNo
Please tell us about this in the compliments section below:
We are keen for you to tell us what you think of our sexual health services.
Any Other Comments
If you are unhappy about the service you have received and would like to complain about it, please write or e-mail the sexual health services manager at the details below. A copy of our complaints procedure can be made available upon request. Matthew Lopez – Sexual Health Services Manager Birmingham LGBT Centre 38-40 Holloway Circus Birmingham B1 1EQ
mattlopez@blgbt.org
