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Volunteer Receptionist

 

Volunteer receptionists provide a friendly but professional welcome to those visiting the centre.  First impressions are very important.  Many people are visiting for the first time, some are nervous or destressed so a friendly welcome can make a big difference to them.  The reception area contains a wide range of information on LGBT events and organisations directing people to relevant literature or the appropriate part of the Birmingham LGBT website is also an important part of the role.

 

Job Summary

Posted on: 21-10-2015
Type:
Location: Birmingham
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The purpose of the role is to:

  • Answer all incoming calls and handle caller’s inquiries whenever possible
  • Re-direct calls as appropriate and take adequate messages when required
  • Greet, assist and/or direct students, visitors and the general public
  • Maintain a record of those visiting the centre
  • Ensure that the reception area is kept tidy
  • Assist with setting up rooms for meetings and events

The centre is open from Monday to Friday between 10.00 and 8.00 so volunteers can do mornings, afternoons or evenings.  Full training (2 days), induction and an enhanced DBS check are required.